How can we help?
Email the edition, device, and problem to us, and expect a personal reply within a couple of days.
Common questions
I bought the complete edition on another device
Open Settings in the app and tap Restore Purchase while signed into the Apple ID that bought the complete edition.
Refunds
Because Apple processes purchases and refunds, request yours at reportaproblem.apple.com.
Pronunciation practice isn’t scoring my reading
Enable microphone access in iOS Settings, move to a quiet room, and hold the phone at a natural speaking distance; scoring stays on your device.
My reading progress didn’t move to my new phone
Sign both devices into the same Apple ID, enable iCloud Drive, and allow a few minutes on Wi‑Fi for progress to sync.
The narration won’t play
Check the ring/silent switch and volume, then email us the book and line if only one passage remains silent.
Everything else
Send feature ideas, translation corrections, and disputed grammar notes to [email protected].
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